Shipping Policy
Shipping and Processing
Shipping
Currently our shipping is done through USPS and UPS. The customer is responsible for all shipping costs. We do not ship internationally currently, but plan to in the future.
Please note that your order will ship after completed processing time.
Order processing time may include “Made to Order” time depending upon the items ordered and stock at time of order. “Made to Order” production time will vary but will not exceed 10 days. Due to the nature of our business of artisanal handcrafted products, some items may need to be “Made to Order” upon receipt. Order processing time is not included in ship time.
Please allow approx. 5-10 business days for processing. You will be provided a tracking number to track your order 24hrs after a shipping label has been generated and your order has been marked complete. All daily transactions made after 2 p.m. (EST) will be processed the next business day. Any transaction made after 2 p.m. Friday (EST) will be processed the next business day, NO WEEKEND PROCESSING. Processing time does NOT include shipping transit time.
Processing and Shipping During Sales and Promotions
During Sales Events, you may experience increased processing times during these time periods due to increased sales orders. Processing times may average 2-3 weeks.
Combined Orders, Canceled orders, Split orders…
During any Sales Events orders processed and then canceled to receive extra discount will cause your entire order to be canceled and refunded. If you choose to cancel an order after placing order, please contact us at wecare@rumcreeksoaps.com or contact us through our ‘Contact Us’ page. We are UNABLE to cancel orders that have been processed and prepared for shipping. We reserve the right to combine orders when multiple orders have been placed, unless shipping addresses are different. Large orders may require several shipping boxes to ensure safe transit, we may split the order in multiple boxes and provide separate tracking numbers for each package.
COVID-19 IMPACTS
Due to the impact of COVID-19, USPS and UPS have stated that massive shipping delays may occur. Please refer to your tracking number to track your shipment during transit. We are unable to provide shipping updates once your package has left our facility and is in transit.
All Free Shipping will be shipped through USPS ONLY!
Orders are shipped daily during business hours, Mon-Thurs.
Shipping Location
1740 Hudson Bridge Rd Ste. 1106
Stockbridge, Ga. 30281.
**SUMMER SHIPPING**
During the warmer months, shipping will be done Monday thru Wednesday to keep your purchases from sitting in hot storage facilities all weekend, and delivery trucks, to prevent melting. Please be diligent about tracking your purchase in the warmer months! Be sure to bring candles in ASAP to prevent melting!
We are NOT responsible for any lost or stolen packages. If your tracking number indicates that your package was delivered but you did not receive it, please contact the carrier to file a claim.
INCLEMENT WEATHER IMPACTS
During periods of inclement weather, shipping and/or processing time delays may occur. During these times travel may be restricted causing delayed scheduled pick-ups and/or drop offs to our local postal office. Inclement weather in other locations may also delay our shipping receiving causing a delay in our processing time. We do appreciate your shopping with us. Unfortunately, we are unable to predict inclement weather environments and we strive to provide you with great customer service and keep you updated on matters like these. We thank you in advance for your understanding and patience!