Carriers & Shipping Costs

Rum Creek Soap Company ships all domestic orders through USPS and UPS. The carrier used for your order will be determined based on package size, weight, and destination.

The customer is responsible for all shipping costs. Shipping costs are calculated at checkout based on your order and delivery location. Shipping costs are non-refundable under all circumstances.

Processing Times

Please note that processing time and shipping transit time are two separate things. Your order must complete the full processing window before it ships. Transit time begins after your order has left our facility.

Due to the handcrafted and small-batch nature of our products, some items may need to be made to order at the time of your purchase. Made to order production time will not exceed 10 business days and is included within your standard processing window — it is not added on top of it.

Once your order has been processed and a shipping label has been generated, you will receive a tracking number within 24 hours. Use your tracking number to monitor your shipment in real time through USPS or UPS directly. Once your package has left our facility, we are unable to provide shipping updates beyond what your tracking number shows.

Processing During Sales & Promotions

During sales events and promotional periods, order volume increases significantly. Please expect processing times to average 2–3 weeks during these periods. We appreciate your patience — every order receives the same care and attention regardless of volume.

Cancellations, Combined & Split Orders

If you need to cancel an order, contact us as soon as possible at wecare@rumcreeksoaps.com or through our Contact Us page.

We are unable to cancel any order that has already been processed and prepared for shipping. Once an order has entered the shipping preparation stage, it will be fulfilled as placed.

Rum Creek Soap Company reserves the right to combine multiple orders placed by the same customer into a single shipment, provided the shipping address is the same. If your orders are shipping to different addresses, they will be shipped separately.

Large orders may require multiple shipping boxes to ensure safe transit. In these cases, your order may be split across several packages, each with its own tracking number. You will be notified if your order is split.

Shipping Delays, Lost & Stolen Packages

Rum Creek Soap Company is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you did not receive it, please take the following steps:

• Check around your delivery area — porches, mailboxes, side doors, and with neighbors
• Allow 24 hours — carriers occasionally mark packages delivered before they physically arrive
• Contact USPS at usps.com or UPS at ups.com to file a claim directly with the carrier
• Contact us at wecare@rumcreeksoaps.com and we will provide your order and tracking details to assist with your carrier claim

Once your package has been handed to the carrier and a tracking number has been issued, Rum Creek Soap Company is no longer responsible for transit time or delivery delays. Carrier delays due to high volume, weather, or operational issues must be addressed directly with USPS or UPS.

During periods of severe or inclement weather, both processing and shipping timelines may be affected. Weather-related delays may impact our ability to drop off packages at our local carrier facility on schedule, and weather in other regions may affect transit times beyond our control. We will do our best to communicate any weather-related delays and appreciate your understanding and patience when these situations arise.

From time to time, carriers may experience delays due to high volume periods, operational disruptions, or other circumstances outside of our control. Rum Creek Soap Company is not responsible for carrier delays once your package has left our facility. We encourage you to monitor your tracking number regularly and contact the carrier directly with any transit concerns.